OL2000:You Cannot Get Some Recurring Appointments When You Use the Restrict Method in Greenwich Mean Time (258247)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q258247

SYMPTOMS

If you use programming code to retrieve recurring appointments, the code may not retrieve some appointments after the second time. This problem occurs if the following conditions are true:
  • If you set your time zone to Japanese Standard Time (Greenwich mean time + 9 hours

    -and-
  • If you retrieve recurring appointments by using the Restrict method in your Microsoft Visual Basic Scripting Edition code.

CAUSE

This problem is caused by an error in both the Find and Restrict methods of the Outlook Object Library.

When the IncludeRecurrences property is true, items are selected that corresponded to the condition between [Start] and [End]. Instead of the local time, Greenwich mean time is used as the time zone of [Start]. As a result, [Start] is advanced nine hours, and it is interpreted by mistake; the appointment that should be selected is not displayed.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office 2000 Service Release that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

IMPROTANT: Before you apply this available fix, you must first apply Microsoft Office 2000 Service Release 1 (SR-1). To obtain SR-1, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1 (SR-1)

The English-language and Japanese-language versions of this fix should have the following file attributes or later: 

   File name    Size            Date       Version  
   ----------------------------------------------------
   Outllib	5,304,370	3/16/00	   9.00.00.3915



STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbOffice2000preSR2fix kbQFE KB258247
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