Unable to Print Preview Adobe Acrobat (.pdf) Files (258106)


The information in this article applies to:

  • Microsoft Internet Explorer 5.5 for Windows NT 4.0 SP 1
  • Microsoft Internet Explorer 5.5 for Windows 98 Second Edition SP 1
  • Microsoft Internet Explorer 5.5 for Windows 98 SP 1
  • Microsoft Internet Explorer 5.5 for Windows 95 SP 1
  • Microsoft Internet Explorer 5.5 for Windows 2000 SP 1
  • Microsoft Internet Explorer 5.0 for Macintosh
This article was previously published under Q258106

SYMPTOMS

When you try to Print Preview an Adobe Acrobat (.pdf) file in Microsoft Internet Explorer for Macintosh, a Print Preview window is displayed with just a header and footer.

When you try to Print Preview an Adobe Acrobat (.pdf) file in Internet Explorer 5.5 or later for Windows (any version), you receive the following error message:
Print Preview
This document cannot be print previewed.

CAUSE

This issue occurs in Internet Explorer 5.5 or later for Windows (any version) because the Adobe Acrobat plug-in processes the printing of .pdf files, and Internet Explorer does not print, or preview, .pdf files.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

STATUS

Microsoft has confirmed that this is a problem in Internet Explorer 5.0 for Macintosh. This behavior is by design for Internet Explorer 5.5 or later for Windows (any version).
Modification Type:MajorLast Reviewed:11/26/2003
Keywords:kbprb KB258106
©2003 Microsoft Corporation. All rights reserved.