NUM LOCK Not Synchronized When Using ALT+TAB in Terminal Server Client (258070)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows NT Server 4.0 Terminal Server Edition
  • Microsoft Windows 98 Second Edition
  • Microsoft Windows 98
  • Microsoft Windows 95
This article was previously published under Q258070

SYMPTOMS

The NUM LOCK keyboard indicator may not be synchronized in Windows 95-based or Windows 98-based Terminal Server client sessions when using the ALT-TAB key in conjunction with the NUMLOCK. For example, you may not be able to type numbers on the numeric keypad even though the NUM LOCK light (or indicator) is on.

This problem can occur with all versions of the Terminal Server client in Windows 95 or Windows 98. The problem does not occur when you are using the Terminal Server client in Windows NT.

RESOLUTION

Windows 95, Windows 98, Windows 98 Second Edition

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
  Date      Time   Version      Size     File name  Platform
  ----------------------------------------------------------------
  03/23/00  00:22  4.10.2225    549,696  User.exe   Windows 98 
                                                    Second Edition
  04/07/00  11:06  4.00.953     462,560  User.exe   Windows 95
  04/07/00  08:37  4.10.0.2000  549,632  User.exe   Windows 98


NOTE: For additional information about installing a fix to resolve this problem, click the article number below to view the article in the Microsoft Knowledge Base:

277822 Monitor Does Not Return Correctly From Hibernate Mode in Multiple-Monitor Configuration

The preceding fix updates the User.exe program to version 4.10.2230.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about how to resolve this issue in Windows 2000 Professional, click the article number below to view the article in the Microsoft Knowledge Base:

295951 Number Lock Status Is Not Synchronized During Terminal Services Session

Modification Type:MinorLast Reviewed:10/18/2005
Keywords:kbHotfixServer kbQFE kbenv kbfix kbprb kbQFE KB258070
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