"Stop 0xC2 BAD_POOL_CALLER" Error Message on Print Server (258069)

The information in this article applies to:

Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Professional

This article was previously published under Q258069

SYMPTOMS

A Windows 2000-based print server may randomly stop responding (hang) with a "Stop" error message on a blue screen. The stop code is 0xC2, and the first parameter is always 0x00000007.

When this occurs, you may not be able to log on until after several "Stop" errors and restarts. The System event log on the server will contain many printing-related error messages.

CAUSE

When it is processing some kinds of print jobs, Win32k.sys might doubly free a pool. This causes the "Stop" error message.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Windows 2000 Service Pack 1.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:	Minor	Last Reviewed:	9/26/2005
Keywords:	kbHotfixServer kbQFE kbbug kbfix kbQFE kbWin2000SP1Fix KB258069