Access Violation in Windows 2000 Print Spooler (258061)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q258061

SYMPTOMS

The Print Spooler service may cause an access violation if you print a document with a very long job name to a print server that is configured to send print notifications.

CAUSE

Insufficient memory is being allocated for the buffer that is used to pass the print notification to the messenger service. If you use a very long job name, it can overrun the buffer and cause heap corruption, which may result in an access violation.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack



WORKAROUND

If possible, use a shorter job name.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Windows 2000 Service Pack 1.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbQFE kbWin2000SP1Fix KB258061
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