Cannot Change Outlook Profile If ActiveSync Is Active (258029)
The information in this article applies to:
- Microsoft ActiveSync 3.6
- Microsoft ActiveSync 3.1
- Microsoft ActiveSync 3.0
This article was previously published under Q258029 SYMPTOMS Outlook does not prompt you to select a profile at startup
if ActiveSync is running and you have a Windows CE-based device connected to
your PC. This occurs even if Outlook is configured with the Prompt for
a profile to be used option. CAUSE ActiveSync records and uses the current Outlook profile
when you establish a partnership with your Windows CE-based device. This
"locks" the current profile with the Windows CE-based device for
synchronization purposes. You cannot switch profiles until you disconnect your
Windows CE-based device. RESOLUTION Disconnect your Windows CE-based device. This allows
Outlook to save profile information so that you an select another profile.
STATUS This behavior is by design. It prevents you from switching
to a different profile when ActiveSync is running to ensure that data is
synchronized correctly.
| Modification Type: | Minor | Last Reviewed: | 8/18/2005 |
|---|
| Keywords: | kbprb KB258029 |
|---|
|