Performance Problems Inserting CardBus Card with TI-14xx Controller (258010)

SYMPTOMS

When you are running Windows 98 Second Edition on a computer that supports the Advanced Configuration and Power Interface (ACPI) specification, if you insert a CardBus card, the following symptoms may occur:

The mouse pointer may alternate rapidly and continuously between a "normal" pointer and a "busy" (hourglass) pointer.
The system may perform very sluggishly.
The CardBus card never finishes being initialized.

CAUSE

On an ACPI-enabled computer that uses certain Texas Instruments CardBus controllers, inserting a CardBus card that does not support power management can result in a continuously asserted Power Management Event (PME) signal by the controller. This causes the card to be continuously re-enumerated.

The CardBus controller chipsets known to be affected by this issue include:

Texas Instruments PCI 1450
Texas Instruments PCI 1451

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:

   Date      Time     Version     Size     File name
   -------------------------------------------------
   5/19/00   3:09pm   4.10.2224   26,017   Cbss.vxd

NOTE: One side-effect of this fix is that Wake-On-LAN or Wake-On-Ring functionality may be disabled for a CardBus or PCCard network card or modem that you inserted into the CardBus slot.

MORE INFORMATION

The CardBus controller chipsets known to exhibit this issue include:

Texas Instruments PCI 1450
Texas Instruments PCI 1451

This issue is known to occur with the following computer models that use the above CardBus controller chip set:

NEC Versa FX (TI 1450)
NEC Versa VXi (TI 1450)
NEC Versa LXi (TI 1450)
NEC LaVie S (TI 1450) (Japan-only product)
Compaq Armada M700 (TI 1450)
NEC Versa Sxi (TI 1451)

This issue is known to occur with the following CardBus cards:

Xircom CardBus Ethernet 10/100 (CEB-100BTX)
NEC Xircom 10/100 CardBus Network PC Card

This issue does not occur with the following CardBus cards:

Xircom CardBus Ethernet II 10/100
Xircom RealPort CardBus Ethernet 10/100
3COM 3C575 Fast Etherlink XL CardBus PC Card

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For additional information on a similar issue on Windows Millennium Edition which affects TI-1451 chipsets only, click the article number below to view the article in the Microsoft Knowledge Base:

274334 Performance Problems Inserting CardBus Card with TI-1451 Controller

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base: