SMS: Advertisement Creation Indicates a Program Is Disabled When It Is Not (257862)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
  • Microsoft Systems Management Server 2.0 SP1
This article was previously published under Q257862

SYMPTOMS

When you create an advertisement for a program, the console may indicate that the program is disabled when it is not. Also, users are prompted to determine if they want to enable the program. If a user chooses to enable the program, the console actually enables some other previously disabled program, which may cause unexpected software distribution. This condition occurs only in the following specific circumstances:
  • A program item with an identical name exists in another package on the site.
  • The similarly named program is currently disabled.
  • The user is not using the Distribute Software Wizard.

CAUSE

The Systems Management Server (SMS) Administrator console incorrectly handles program item information. The console uses the program item name to determine if the program is disabled. This is incorrect because the program name is not unique to a program item; the SMS Administrator console may find a different program item during the search and incorrectly indicate that the program you are working with is disabled.

RESOLUTION

To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack


STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. This problem was first corrected in Systems Management Server version 2.0 Service Pack 2. This problem was first corrected in Systems Management Server version 2.0 Service Pack 2.

MORE INFORMATION

To install the hotfix, use the appropriate method.

Using the Hotfix Installer

NOTE: This method is only for Intel-based computers.
  1. Copy the hotfix folder structure to a share on your network. Q257862.exe is a Microsoft Windows Installer file that updates specific files on your site server.
  2. Log on to your site server using an account with administrative privileges.
  3. On the site server, quit the Systems Management Server Administrator console.
  4. Run Q257862.exe and follow the instructions in the wizard.

Manual Installation

Site System with Local Provider

  1. Log on to your site server using an account with administrative privileges.
  2. Quit the Systems Management Server Administrator console and stop all Systems Management Server services, including the Windows Management service and the SMS_SQL_MONITOR service.
  3. Replace the Sms_padv.dll file in the Sms_root\Bin\Platform folder with the version obtained from the hotfix.
  4. Restart all Systems Management Server services.

Site System with Remote Provider

  1. Log on to your site server using an account with administrative privileges.
  2. Quit the Systems Management Server Administrator console and stop all Systems Management Server services on the SMS Site Server.
  3. Replace the Sms_padv.dll file in the Sms_root\Bin\Platform folder with the version obtained from the hotfix.
  4. Restart all Systems Management Server services.

Remote Administrator Console

  1. Log on using an account with administrative privileges.
  2. Quit the Systems Management Server Administrator console.
  3. From the updated Systems Management Server site server, copy the Sms_padv.dll file to a disk or network share.
  4. Copy the updated file from the disk or network share to the SMSAdmin\Bin\Platform folder.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbBug kbfix kbsms200sp2fix KB257862
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