Cannot Clear the Cache on a DNS Server (257828)

The information in this article applies to:

Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server

This article was previously published under Q257828

SYMPTOMS

When you attempt to clear the Domain Name System (DNS) cache, you may receive the following error message:

The server cache cannot be cleared. DNS zone already exists in the directory service.

If you use the dnscmd /clearcache command, you may receive the following error message:

failed: status = 9718 (0x000025f6)

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date        Time    Version        Size     File name
   -----------------------------------------------------
   04/07/2000  03:05p  5.0.2195.2012  319,760  Dns.exe

STATUS

Microsoft has confirmed that this is a problem in Microsoft Windows 2000. This problem was first corrected in Windows 2000 Service Pack 2.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:	Major	Last Reviewed:	4/7/2006
Keywords:	kbQFE KBHotfixServer kbbug kberrmsg kbfix kbWin2000PreSP2Fix KB257828