OL2000: Hewlett-Packard Brio Keyboard Locks When You Receive E-mail (257747)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q257747

SYMPTOMS

If you use a Hewlett-Packard (HP) Brio keyboard with Outlook, the keyboard stops responding when you receive e-mail messages.

WORKAROUND

Choose one of the following actions to work around this issue:
  1. Remove the HP Extended Keyboard drivers from your computer:
    1. Click Start, point to Settings, and then click Control Panel.
    2. Double-click Add/Remove Programs, click the Install/Uninstall tab, click Hewlett-Packard Extended Keyboard in the list of programs, and then click Add/Remove.
    3. Click Yes if you receive a prompt, and then click OK.
  2. Unplug the keyboard, and then reconnect it. This procedure re-initializes the keyboard drivers.
If you continue to have issues, contact Hewlett-Packard for further support help.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:9/29/2003
Keywords:kbprb KB257747
©2003 Microsoft Corporation. All rights reserved.