Windows Explorer May Hang When Viewing Images (257675)
The information in this article applies to:
- Microsoft Internet Explorer 5.5 for Windows NT 4.0
- Microsoft Internet Explorer 5.01 for Windows NT 4.0
- Microsoft Internet Explorer 5.0 for Windows NT 4.0
- Microsoft Internet Explorer 5.5 for Windows 98 Second Edition
- Microsoft Internet Explorer 5.01 for Windows 98 Second Edition
- Microsoft Internet Explorer 5.5 for Windows 98
- Microsoft Internet Explorer 5.01 for Windows 98
- Microsoft Internet Explorer 5.0 for Windows 98
- Microsoft Internet Explorer 5.5 for Windows 95
- Microsoft Internet Explorer 5.01 for Windows 95
- Microsoft Internet Explorer 5.0 for Windows 95
- Microsoft Internet Explorer 5.5 for Windows 2000
This article was previously published under Q257675 IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you attempt to view graphic images in Windows Explorer, you may receive a random general protection fault (GPF) or Windows Explorer may stop responding (hang).
CAUSE
This issue can occur if you select the View Thumbnail option and the following registry key is is configured to use the image/xbm value:
HKEY_LOCAL_MACHINE\Software\Classes\.jpg\Content
RESOLUTIONTo resolve this problem, obtain the latest service pack for Internet Explorer version 5.01. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
267954 How to Obtain the Latest Internet Explorer 5.01 Service Pack
: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk.
To resolve this issue, configure the following registry key to use the image/jpeg value:
HKEY_LOCAL_MACHINE\Software\Classes\.jpg\Content
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Internet Explorer version 5.01 Service Pack 1.
| Modification Type: | Major | Last Reviewed: | 11/26/2003 |
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| Keywords: | kbbug kbfix kbie501sp1Fix kbui KB257675 |
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