Unable to Log On to a Secure Site Using a Personal Certificate (257669)
The information in this article applies to:
- Microsoft Internet Explorer 4.01 for Windows NT 4.0 SP 2
- Microsoft Internet Explorer 4.01 for Windows 98 SP 2
- Microsoft Internet Explorer 4.01 for Windows 95 SP 2
This article was previously published under Q257669 SYMPTOMS
Internet Explorer may damage the private key when a certificate is imported from a .pfx file. Internet Explorer may appear to successfully import the certificate, but you are unable to establish a Secure Socket Layer (SSL) session.
If you attempt to log on to a secure site using the damaged personal certificate, the following error message is displayed:
title:- Microsoft Internet Explorer
Internet Explorer cannot open the internet site
https://.......
An error occurred in the secure channel support.
RESOLUTION
To resolve this behavior, delete the damaged certificate and upgrade to Microsoft Internet Explorer 5 or later, or upgrade to Microsoft Windows NT 4.0 Service Pack 6 or later.
WORKAROUND
To work around this behavior, delete the damaged certificate and obtain a new personal certificate.
MORE INFORMATION
This behavior cannot be reproduced at will and may randomly occur with imported personal certificates.
| Modification Type: | Major | Last Reviewed: | 11/14/2003 |
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| Keywords: | kbenv kbprb KB257669 |
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