OFF2000: Cannot Suspend Computer with Windows 2000 Offline Files Open (257456)
The information in this article applies to:
- Microsoft Excel 2000
- Microsoft Word 2000
- the operating system: Microsoft Windows 2000
This article was previously published under Q257456 SYMPTOMS
When you edit a document that was made available offline using Windows
2000, you cannot suspend the computer and may receive the following error
message:
Windows cannot go on standby because Microsoft Office documents or application components are being accessed from the network. You must close the open documents or exit the application before you can put the computer on standby.
CAUSE
This behavior occurs under the following conditions:
- You are using Windows 2000 offline files.
- One of the following is true:
- You are editing a Microsoft Word or a Microsoft Excel document that
has been made available offline.
- You are editing a file that is linked to Microsoft Word or a Microsoft Excel document that has been made available offline.
RESOLUTION
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).
To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:
245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.
MORE INFORMATION
For more information about using offline files in Windows 2000, click Start and then click Help. Type offline files on the Search tab, and then click List Topics to view the topics returned.
For more information about suspending your computer in Windows 2000, click Start and then click Help. Type power usage on the Search tab, and then click List Topics to view the topics returned.
| Modification Type: | Major | Last Reviewed: | 11/13/2003 |
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| Keywords: | kbbug kbfix KB257456 |
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