The computer stops responding during the startup sequence when you attach a Microsoft USB pointing device (257406)

SYMPTOMS

When you connect any one of the Microsoft pointing devices listed in the "Applies to" section to the USB port on the computer, the computer may stop responding during the POST (Power On Self Test) stage of the startup sequence.

Note Some wireless mouse devices cannot use a USB to PS/2 adaptor, they are USB only.

CAUSE

This issue occurs if you connect the Microsoft pointing device to the USB port in one of the following computers:

Compaq Presario 5900Z, 7940 series personal computers.
IBM Aptiva 2198-84U
Hewlett Packard Pavilion series personal computers.

RESOLUTION

To resolve this issue, use one of the following methods.

Method 1

Locate the Computer's BIOS, and then locate the I/O Device Configuration options.
When the menu opens, locate the PS/2 mouse port settings.
The PS/2 Mouse port default setting is Auto-Detect, change the setting to Enabled.
Follow the instructions that appear on the screen and save the BIOS configuration, and then shut down the computer.
Unplug your old PS/2 Mouse and plug in your Microsoft Intellimouse USB mouse.

Note Some wireless mouse devices cannot use a USB to PS/2 adaptor, they are USB only.
Restart the computer and the mouse is automatically detected and installed.

Note Contact your computer manufacturer for information about how to enter your computer's BIOS.

Method 2

Shut down the computer.
Unplug your old PS/2 Mouse and use the USB-to-PS/2 adapter to connect the IntelliMouse to the PS/2 port in the computer.

Note Some wireless mouse devices cannot use a USB to PS/2 adaptor, they are USB only.
Restart the computer.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.