SMS: Unable to Reset Advertisement Counters for Secondary Sites (257376)

The information in this article applies to:

Microsoft Systems Management Server 2.0 SP2

This article was previously published under Q257376

SYMPTOMS

In Systems Management Server (SMS), if you are an administrator, when you start the SMS Administrative console, click System Status, and then click Advertisement Status, when you attempt to reset counts for an advertisement that is staged on an existing secondary site server, the counts for the advertisement do not return to zero.

CAUSE

This issue can occur because the Offer Status Summarizer at the secondary site server does not recognize the changes to the site control file that it receives from the secondary site server's parent site.

RESOLUTION

To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 3.

Modification Type:	Major	Last Reviewed:	4/7/2006
Keywords:	kbQFE KBHotfixServer kbAdvertisement kbBug kbConfig kbfix kbsms200preSP3fix kbsmsAdmin kbStatSum KB257376