NetUserEnum() May Return Error 2140 (257374)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Workstation 4.0
This article was previously published under Q257374

SYMPTOMS

When you use the NetUserEnum function, error 2140 may be returned. You may also receive error messages from programs that use the NetUserEnum or NetGroupEnum function. For example, Addusers.exe may generate the following error message:
Error saving user account: (Error: 203)

-or-

Error saving global group (Error: 203)

CAUSE

This problem is most likely to occur when a user or a group has a long string as part of its information (such as the description).

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date        Time    Size     File name     Platform
   ---------------------------------------------------
   29/03/2000  02:35   228,112  Netapi32.dll  Intel
   29/03/2000  02:34   368,912  Netapi32.dll  Alpha

WORKAROUND

You can work around the problem by deleting the long entry from the user or group.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix KB257374
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