OL2000: Toolbar Settings May Not Persist in a Message When You Use Word As Your E-mail Editor (257339)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q257339

SYMPTOMS

If you use Microsoft Word as your e-mail editor, the toolbar settings in a new message may not persist.

CAUSE

This behavior occurs if the following two circumstances are true:
  • You use Word as your e-mail editor.
  • You use the Microsoft Outlook Rich Text format.

RESOLUTION

If you want to use Word as your e-mail editor, you must use either plain text format or Hypertext Markup Language (HTML) format, or the following workaround:
  1. Quit Outlook.
  2. Start Microsoft Word.
  3. In Word, customize the toolbars.
  4. Start Outlook.
  5. To create a new message in Rich Text Format click File, and then click New.
The toolbars settings should now display in Outlook.

REFERENCES

For additional information about related issues, click the article numbers below to view the articles in the Microsoft Knowledge Base:

195321 OL2000: Reply Ticking Does not Work with HTML or Word

240319 OL2000: Word Closes After Sending E-Mail Message

253646 OL2000: How to Enable or Disable Word as Default E-mail Editor

223567 OL2000: Size of Outlook 2000 Toolbar Icons Do Not Change

276071 OL2000: Wrap to Window Not Persistent When Word Is E-mail Editor

Modification Type:MajorLast Reviewed:5/20/2003
Keywords:kbprb KB257339
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