OL97: Error Message: "Can't Find this File" When You Try to Open a Word Template from Outlook (257293)
The information in this article applies to:
This article was previously published under Q257293 IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you run Outlook and use Microsoft Word as your e-mail editor, if you select a Word template as your default e-mail template, you may receive the following error message:
Microsoft Outlook
Can't find this file. Make sure the path and filename are correct.
You can open the same template from Word.
CAUSE
You may be missing a registry key that Outlook uses to open a Word template.
RESOLUTIONWARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk.
To resolve this problem, you must add the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Word\Stationery
To add the missing registry key:
- Click the Start button, and then click Run. In the Open box, type regedit, and then click OK.
- Browse through the folders to the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Word
- Click the Word registry key. On the Edit menu, point to New, and then click Key. Type Stationery, and then press ENTER.
- On the Registry menu, click Exit.
| Modification Type: | Major | Last Reviewed: | 6/11/2002 |
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| Keywords: | kbprb KB257293 |
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