Prompted to Disconnect When You Quit Internet Explorer 5 (256085)
The information in this article applies to:
- Microsoft Internet Explorer 5.01 for Windows 98 Second Edition
- Microsoft Internet Explorer 5.01 for Windows 98
- Microsoft Internet Explorer 5.0 for Windows 98
This article was previously published under Q256085 IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you quit Internet Explorer, you may be prompted to close the connection to Internet Explorer even though you have cleared the Disconnect when connection may no longer be needed check box.
CAUSE
This behavior can occur if the Encompass software is loaded. This software loads at startup on some computers (such as some Micron, Dell, and Toshiba computers).
RESOLUTIONWARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk.
Remove the Encompass entry from the following registry key and then restart the computer:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices
MORE INFORMATIONThe third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
| Modification Type: | Major | Last Reviewed: | 11/17/2003 |
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| Keywords: | kb3rdparty kbprb KB256085 |
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