OL98: Error Message: The Producer Entry Point 0cbytestream@@qae@xz Could Not Be Located (255777)


The information in this article applies to:

  • Microsoft Outlook 98
This article was previously published under Q255777

SYMPTOMS

When you install Outlook, Setup may stop responding. You may receive the following error message:
The producer entry point 0cbytestream@@qae@xz could not be located in the dynamic link library Msoert.dll

CAUSE

Microsoft Internet Explorer or Microsoft Outlook Express files are missing or corrupted.

RESOLUTION

To resolve this problem, follow these steps:
  1. Uninstall Outlook:
    1. Click Start, point to Settings, and then click Control Panel.
    2. In the Control Panel, click Add/Remove Programs.
    3. Click Outlook 98, click Add/Remove, and then follow the instructions in the Uninstall Wizard.
  2. Reinstall the latest version of Microsoft Internet Explorer. When you do this, any missing or damaged files are replaced.
  3. Reinstall Outlook.

MORE INFORMATION

Outlook shares files that you install with Internet Explorer. Your computer uses these files for common HTML or Internet mail service-based tasks such as Post Office Protocol 3 (POP3) connections, Outlook Today Web Page view, and the Active Setup.

The Active Setup.log file may show the following entry: 
****** Install for component - MailNews****** 
Dependency check - BASEIE40_Win
OnStartComponent:
   ID: MailNews
   Download: 0 KB
   Install 2304 KB
Space remaining on windows drive: 1100448
CheckTrust: C:\WINNT\msdownld.tmp\ASE001.tmp\MAILNEWS.CAB, Result: 0 (OK)
File extraction: C:\WINNT\msdownld.tmp\ASE001.tmp\MAILNEWS.CAB, Result: 0 (OK)
Launching Inf - inf: C:\WINNT\msdownld.tmp\ASE001.tmp\msimn.inf, section: Default
Inf failed - return code 8007007f
Timing rates: Download: 0, Install 60000
OnStopComponent:
   ID: MailNews
   HRESULT: 80004005 (Failed)
   Phase: 7
   Status: 0
Modification Type:MajorLast Reviewed:3/4/2000
Keywords:kbprb KB255777
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