OFF2000: Program Quits Immediately After Starting When SR-1/SR-1a Update Is Applied (255503)

RESOLUTION

To resolve this problem, follow these steps.

NOTE: Follow the steps below only if you originally installed Office 2000 by using a CD. If you installed Office from an administrative installation, please see the following article in the Microsoft Knowledge Base:
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

1. Locate your valid product CD Key, which is located on the back of the original CD case.
   
   If the product CD Key begins with GC6J3, the Product Key is not valid in Microsoft Office 2000 SR-1/SR-1a. Contact the reseller of your Office product to obtain a valid product CD key, or purchase a valid Microsoft Office 2000 product. After you obtain a valid product CD key, continue with the following steps.
   
   For more information about purchasing Microsoft Office, visit the following Microsoft Web site:

   http://www.microsoft.com/uk/office/howtobuy/default.mspx

2. Click Start, and then click Run.
3. In the Open box, type regedit, and then click OK.
4. Locate and select the following key. If the key is present, follow steps a through d. If the key is not present, follow steps e through h.
   
   HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\< GUID> where GUID is the Product Code for the version of Office that is installed; for example, {00000409-78E1-11D2-B60F-006097C998E7}. More than one GUID may be listed under the Uninstall subkey. If you see more than one, select each GUID until you find the one that has the correct product name listed for the DisplayName value; for example, " Microsoft Office 2000 Premium".
   1. For the selected GUID subkey, select the ProductID string value in the right pane.
   2. On the Edit menu, click Rename.
   3. Type OldProductID and then press ENTER.
   4. Go to step 5.
   5. NOTE: Follow these steps e through h ONLY if you did not find the key listed at the beginning of step 4.
      
      Locate and select the following key HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/Current Version/Installer/Userdata/S-1-5-18/Products/< GUID>/InstallProperties where GUID is the product code for the version of Office that is installed; for example, {904000001E872D116BF00006799C897E}, and where the text S-1-5-18 may change depending on the method used to install Office. More than one GUID may be listed under the Uninstall subkey. If you see more than one, select each GUID and look in the InstallProperties folder until you find the one that has the correct product name listed for the DisplayName value; for example, "Office 2000 Premium."
   6. For the selected GUID subkey, select the ProductID string value in the right pane.
   7. On the Edit menu, click Rename.
   8. Type OldProductID and then press ENTER.
5. On the Registry menu, click Exit.
6. Start any Office program.
7. When the Microsoft Office 2000 User Information dialog box appears, type your valid product CD Key (located on the back of the CD case). Follow the instructions on your screen.