XCLN: Send an Instant Message Shortcut Menu Command Disabled Even When User Is Online (255472)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
This article was previously published under Q255472

SYMPTOMS

When an Exchange Server Instant Messaging contact is online and is displayed in the Contacts Currently Online list, if you right-click the contact, Send an Instant Message may be unavailable in the shortcut menu (Send an Instant Message may appear dimmed).

CAUSE

This problem can occur because the menu command is only available for services that provide message user interface. Currently, that is only Instant Messaging.

RESOLUTION

This behavior is by design.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.
Modification Type:MinorLast Reviewed:4/25/2005
Keywords:kbbug kbnofix KB255472
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