Terminal Server Clients Receive Error Opening New Mail When Windows Messaging Is in Use (255246)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0 Terminal Server Edition
This article was previously published under Q255246

SYMPTOMS

On a computer running the Terminal Server Client program, when you try to compose or open a new mail message, the following error message may appear:
The item could not be displayed. The object could not be found.

CAUSE

This behavior can occur when you install the Windows Messaging program on the Terminal Server computer but you do not run the Windows Messaging compatibility script.

RESOLUTION

To resolve this behavior, on the computer where Terminal Server is installed, remove Windows Messaging, change to Install mode, reinstall Windows Messaging, and then run the Windows Messaging compatibility script.

  1. Log on as an Administrator, and then remove the Windows Messaging program for all users.
  2. Restart the computer, and log on as an Administrator.
  3. Put the computer into Install mode:
    1. Start an MS-DOS command prompt.
    2. Type the following at the command prompt, and then press ENTER:

      change user /install

  4. Install the Windows Messaging program.
  5. Run the Windows Messaging compatibility script (Winmsg.cmd).
  6. Type the following at the command prompt to put the computer into Execute mode:

    change user /execute

  7. Log off, and then log back on as a user.
You should now be able to open and compose mail.
Modification Type:MinorLast Reviewed:7/15/2004
Keywords:kbprb KB255246
©2004 Microsoft Corporation. All rights reserved.