SYMPTOMS
When you click the
File menu in Visio, you may receive the following Illegal Operation error message:
Visio32 caused a stack fault in User32.DLL.
RESOLUTION
This error occurs if you enable the
Hfmenu option in a program called HotFax by Smith Micro.
Hfmenu adds a
Fax command to the
File menu in Visio and other Windows-based programs.
According to Smith Micro Technical Support, you can resolve the error by disabling the
Hfmenu option of the HotFax program. Disabling
Hfmenu removes the
Fax menu from other programs'
File menus.
To disable the
Hfmenu option in Microsoft Windows 95 or Microsoft Windows 98:
- Press ALT+CTRL+DEL to open the Close
Program dialog box.
- In the list of programs, click Hfmenu, and then click End Task.
To disable the
Hfmenu option in Microsoft Windows NT:
- Press ALT+CTRL+DEL, and, in the window
that appears, click Task List to open Windows NT
Task Manager.
- In Windows NT Task Manager, click the
Applications tab.
- In the list of programs, click Hfmenu, and then click End Task.
NOTE: This procedure explains how to turn off
Hfmenu for the current Windows session. For instructions on how to permanently remove the
Fax command from the Visio
File menu, refer to your HotFax documentation, or contact Smith Micro at the following Web address:
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