OL98: (IMO) Single Sent Message Received as Multiple Messages (254964)

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you send an e-mail message from Outlook, the e-mail message may be received as multiple messages. If you send the e-mail message with attachments, the attachments may be unreadable. Additionally, the Subject field in the received messages may include numerical references, such as [1/18], [5/18], and so on.

CAUSE

The Break apart messages larger than (x) KB check box, where "x" is the message size in kilobytes, is selected in the sender's Internet Mail properties, and the receiving client did not reassemble the message properly.

RESOLUTION

To resolve this problem, you must click to clear the Break apart messages larger than (x) KB check box:

On the Tools menu, click Accounts.
On the Mail tab, click your Internet mail account, and then click Properties.
On the Advanced tab, click to clear the Break apart messages larger than (x) KB check box, and then click OK.

MORE INFORMATION

For additional information about setting up Internet mail accounts, click the article number below to view the article in the Microsoft Knowledge Base:

179950 OL98: (IMO) How to Set Up Internet Mail Accounts