You receive an "Internal Error 2755" error message when you try to install Office 2000 from a remote Windows Terminal Server client (254841)

The information in this article applies to:

Microsoft Office 2000 Premium
Microsoft Office 2000 Professoinal
Microsoft Office 2000 Standard
Microsoft Office 2000 Small Business
Microsoft Office 2000 Developer
Microsoft Access 2000
Microsoft Excel 2000
Microsoft FrontPage 2000
Microsoft Outlook 2000
Microsoft PowerPoint 2000
Microsoft Word 2000

This article was previously published under Q254841

WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

SYMPTOMS

If you try to install Office on Windows Terminal Server, you may receive the following error message:

Internal Error 2755: Please Contact Product Support for assistance.

CAUSE

You may receive this error message if all of the following are true:

You are running Setup for Office at a Windows Terminal Server client and not at the computer that is running Terminal Server or Terminal Services (you are not at the Terminal Server console).
You are using a mapped drive letter in your command line to initiate Office Setup.

RESOLUTION

To resolve this problem, install Office while you are logged on at the Windows Terminal Server console.

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

262584 OFF2000: How to Install Office 2000 to Windows NT 4.0 Terminal Server

224313 OFF2000: How to Install Office 2000 on Windows 2000 Terminal Server

Modification Type:	Minor	Last Reviewed:	10/13/2006
Keywords:	kbtshoot kbWebServer kberrmsg kbsetup KB254841