XADM: Rules Do Not Work When Using Custom Recipient from the Global Address List (254800)
The information in this article applies to:
- Microsoft Exchange Server 5.5
This article was previously published under Q254800 SYMPTOMS
When you create a rule in Microsoft Outlook 2000 to process new e-mail messages from a custom global address list recipient (SMTP) that is not in the organization and you configure the rule to forward the e-mail messages to another custom global address list recipient (SMTP) that is not in the organization, the rule does not work and Event ID 1033 is written to the application log.
CAUSE
When you create the rule the information store uses the Distinguished Name (DN) internally to compare the addresses, instead of both the SMTP proxy address and the DN.
RESOLUTIONTo resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack
The following files are available for download from the Microsoft
Download Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
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STATUSMicrosoft has confirmed that this is a problem in Exchange Server 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.
| Modification Type: | Minor | Last Reviewed: | 9/23/2005 |
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| Keywords: | kbHotfixServer kbQFE kbbug kbExchange550preSP4fix kbExchange550sp4Fix kbfix kbgraphxlinkcritical kbnetwork kbQFE KB254800 |
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