Unattended Setup of NTOP Does Not Install SMTP Service (254590)


The information in this article applies to:

  • Microsoft Internet Information Server 4.0
This article was previously published under Q254590

SYMPTOMS

After you install the Windows NT Option Pack (NTOP) for Windows NT Server version 4.0 using the Unattended Setup mode, the SMTP Service is not installed. This issue occurs even though the Unattend.txt file includes the IIS_SMTP = ON entry in the SMTP and NNTP section.

CAUSE

This issue occurs when Internet Information Server (IIS) 2.0 is installed during the installation of Windows NT 4.0. Applying IIS 3.0 (included with Windows NT Service Pack 3) does not resolve this problem.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 

   Date       Time   Version      Size      File name   Platform
   -------------------------------------------------------------
   11/25/98   08:05p               33,535   Ims.inf       (x86)
   12/02/98   11:29a 5.5.1877.24  515,856   Imsinsc.dll   (x86)
   11/25/98   08:04p               36,868   Ins.inf       (x86)

   12/03/98   09:59p               33,628   Ims.inf       (Alpha)
   12/02/98   11:22a 5.5.1877.24  615,696   Imsinsc.dll   (Alpha)
   12/03/98   10:00p               37,049   Ins.inf       (Alpha)

WORKAROUND

When you install Windows NT Server 4.0, do not install Internet Information Server. If you have done this already, run the Windows NT Option Pack Unattended Setup a second time to install the SMTP Service.

STATUS

Microsoft has confirmed that this is a problem in Internet Information Server 4.0.

REFERENCES

197303 NNTP and SMTP in IIS Fail to Start

Modification Type:MinorLast Reviewed:10/17/2005
Keywords:kbbug kbfix KB254590
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