MapPoint 2000: Program Stops Responding When Splash Screen Is Displayed (254356)


The information in this article applies to:

  • Microsoft MapPoint 2000
This article was previously published under Q254356

SYMPTOMS

When you start Microsoft MapPoint 2000, the program may stop responding when the splash screen is displayed.

CAUSE

The behavior can occur if you are running CyberMedia's Guard Dog software.

RESOLUTION

To resolve this issue, quit Guard Dog before you attempt to start MapPoint 2000:

  1. Press CTRL+ALT+DELETE to open the Close Program dialog box.
  2. In the list of running programs, click Guard Dog, and then click End Task.
  3. When you are prompted to quit Guard Dog, click Yes.
NOTE: Guard Dog starts again the next time you restart Microsoft Windows.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:9/14/2001
Keywords:kb3rdparty kbprb KB254356
©2002 Microsoft Corporation. All rights reserved.