Problems Printing to Printer on an AS/400 NetServer (254323)
The information in this article applies to:
- Microsoft Windows 95 OEM Service Release 2.1
- Microsoft Windows 95 OEM Service Release 2.5
This article was previously published under Q254323 SYMPTOMS
When you attempt to print from Windows 95 OEM Service Release 2 (OSR2), 2.1 (OSR2.1), or 2.5 (OSR2.5), you may receive the following message:
Before you can use the printer '\servername\printername' it must be setup on your computer. Do you want Windows to setup the printer and continue this operation?
Clicking Yes starts the Add Printer Wizard. The printer icon appears with a red X and the following message is displayed:
\\servername\printername
This network printer is currently offline. You can install the printer now, but you will not be able to print to it until it comes back online.
CAUSE
This behavior can occur if the printer is connected to an AS/400 NetServer.
RESOLUTION
The following versions of the Spoolss.dll file work in this environment:
- 4.00.950 8/24/96 (the original version included with OSR2.x)
- 4.00.951 10/23/96 (the hotfix version referred to in Q159873)
To resolve this issue, install the hotfix described in either of the following Microsoft Knowledge Base articles:
159873 "SPOOL32 caused a stack fault in module SPOOLSS.DLL" error message when you try to print to a network printer in Windows 95
167775 Spool32.exe Error When Printing on a Network
| Modification Type: | Major | Last Reviewed: | 11/17/2004 |
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| Keywords: | kberrmsg kbprb kbprint KB254323 |
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