Nothing Happens When You Right-Click a Printer and Then Click Properties (254220)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q254220

SYMPTOMS

When you right-click a printer and then click Properties, the desktop may be redrawn but nothing else may happen (the printer properties are not displayed). General printing functionality seems to be unaffected by this behavior.

CAUSE

This behavior can occur if Novell Distributed Print Services is installed.

RESOLUTION

To work around this behavior, remove Novell Distributed Print Services version 4.7.

MORE INFORMATION

You may also see the following event ID in the Application event log.
Event ID 1002
Src: Winlogon
Description: The shell stopped unexpectedly and Explorer.exe was restarted.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:11/4/2003
Keywords:kbprb kbprint w2000print KB254220
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