OL97: Form Extension Not Registered After Installation of Office 97 SR-1 (254140)


The information in this article applies to:

  • Microsoft Outlook 97
This article was previously published under Q254140
WARNING: The methods in the "Resolution" section of this article are only applicable if the Microsoft Office 97 SR-1 has already been installed. For additional information about obtaining and installing the Office 97 SR-1 Patch, click the article number below to view the article in the Microsoft Knowledge Base:

172475 How to Obtain and Install MS Office 97 SR-1

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS


When you install the Office 97 SR-1 Patch, the Outlook and Exchange Forms Extension may not be automatically registered.

RESOLUTION

There are three methods to resolve this problem; they are listed from most preferred to least preferred.
  • Install the Office 97 SR-2 Patch.For additional information about how to obtain and install the Office 97 SR-2 Patch, click the article number below to view the article in the Microsoft Knowledge Base:

    151261 How to Obtain and Install MS Office 97 SR-2

  • Download and install the E-Mail Forms Fix utility.

    This utility is available on the Microsoft Web site:

    http://office.microsoft.com/downloads/9798/formfix.htm

    For additional information about the E-Mail Forms Fix utility, click the article number below to view the article in the Microsoft Knowledge Base:

    143477 OL97: E-Mail Forms Fix Utility

  • Modify the registry.

    WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

    1. Quit Outlook.
    2. Click Start, and then click Run.
    3. Type regedit, and then click OK.
    4. Navigate to the following key:

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions

    5. On the Edit menu, point to New, click String Value, and then type:

      Outlook/Exchange Forms Coexistence

    6. With the new value selected, click Modify on the Edit menu, and then type the following into the Value data field:

      "4.0;C:\Program Files\Microsoft Office\Office\Addin\frmrdrct.dll;1;10000000000000;0;"

      NOTE: When you add string values in Registry Editor, the quotation marks are added when the new entry is created. The text in this step must appear within the quotation marks, and must appear on one continuous line. This path indicates the default location. You must include the correct path if you did not install the Office 97 SR-1 Patch to this location.
    7. On the Registry menu, click Exit.

MORE INFORMATION

Outlook and the Microsoft Exchange Client each use slightly different technology for forms. When you install Outlook 97 or Office 97, your system is configured to run Outlook. When you switch to the Exchange Client, your computer may perform more slowly than it did before you switched to the Exchange Client.

The E-Mail Forms Fix utility (included in Office 97 SR-2) is intended for Outlook and Exchange Client users who need to switch between the two different clients. You do not need this utility if you permanently upgrade to Outlook and if either of the following are true:
  • You do not need to switch back to the Exchange Client.

    -or-
  • You have not upgraded to Office 97 or Outlook 97.
This utility substantially improves e-mail client performance when you use the Exchange Client for e-mail after you install Outlook.

REFERENCES

For additional information about the Office 97 SR-1 Patch, click the article numbers below to view the articles in the Microsoft Knowledge Base:

172577 OFF97: How to Update the Small Business Edition to SR-1

150613 OFF97: Microsoft Office Service Release 1 Patch

The Enterprise Update is no longer available on the Web. For additional information about the availability of the Enterprise Update, click the article number below to view the article in the Microsoft Knowledge Base:

156542 OFF97: Microsoft Office 97 Service Release 1 Enterprise Update

For additional information about how to determine if you have Office 97 SR-1 applied, click the article number below to view the article in the Microsoft Knowledge Base:

171749 OFF97: How to Determine Whether SR-1 Is Installed

Modification Type:MinorLast Reviewed:8/5/2004
Keywords:kbdownload kbfix kbprb KB254140
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