Roaming User Profiles Do Not Unload (253820)

The information in this article applies to:

Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Professional

This article was previously published under Q253820

SYMPTOMS

When you log off of your Windows 2000-based computer, you may receive an error message that indicates that your user profile cannot be unloaded. You may also receive the following event in the event log:

Type : Error
Event Id : 1000
Description : Windows cannot unload your registry file. If you have a roaming profile, your settings are not replicated. Contact your administrator.
Detail: Access is denied

CAUSE

This problem can occur if a handle to a registry key is not closed correctly. This can occur when you use Microsoft Internet Explorer to view a Web site that requires the use of client-side certificates.

RESOLUTION

To resolve this problem, obtain the latest service pack for Internet Explorer version 5.01 or Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

267954 How to Obtain the Latest Internet Explorer 5.01 Service Pack

260910 How to Obtain the Latest Windows 2000 Service Pack

STATUS

This problem was first corrected in Windows 2000 Service Pack 1 and Internet Explorer 5.01 Service Pack 1.

Modification Type:	Minor	Last Reviewed:	9/26/2005
Keywords:	kbHotfixServer kbQFE kbbug kbfix kbIE501preSP1fix kbie501sp1Fix kbnetwork kbQFE kbWin2000SP1Fix KB253820