PhD2: Unable to Verify Your Product ID (253709)
The information in this article applies to:
- Microsoft PhotoDraw 2000 2.0
This article was previously published under Q253709 SYMPTOMS When you call Microsoft Product Support Services and enter
your Product Identification Number (PID) in response to the voice prompt, you
may hear the following message: We were unable to verify
your Product ID. You may receive a similar error message when you
attempt use the PID to obtain online support by using Microsoft Online Assisted
Support. CAUSE This behavior can occur because the last segment of the PID
for Microsoft PhotoDraw 2000, version 2.0, may contain four digits instead of
five. RESOLUTION To obtain a valid PID:
- Call Microsoft Product Support Services at (425)
635-7056.
- When you are prompted to enter your PID, press
zero.
- Explain the situation by referring to Knowledge Base
article number Q253709 and ask the Customer Service Representative to generate
a new PID for you to use.
- Write down the new PID and use it for all future support
incidents.
NOTE: This issue does not affect online registration for PhotoDraw
2000, version 2.0. STATUSMicrosoft has
confirmed that this is a problem in Microsoft PhotoDraw 2000, version 2.0.
This problem was corrected in PhotoDraw 2000
Service Release 1 (SR-1).
Note PhotoDraw 2000 SR-1 is only available in the Microsoft Office
2000 Premium SR-1 CD-ROM set. The Microsoft Office 2000 SR-1 patch does not
upgrade PhotoDraw 2000, version 2.0.
| Modification Type: | Major | Last Reviewed: | 9/24/2003 |
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| Keywords: | kberrmsg kbpolicy kbprb KB253709 |
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