IntelliPoint: Cannot Install IntelliPoint Software on a Windows 2000 System (253708)


The information in this article applies to:

  • Microsoft IntelliPoint Software version 4.1
  • Microsoft IntelliPoint software 1.0
  • Microsoft IntelliPoint software 1.1
  • Microsoft IntelliPoint software 2.0
  • Microsoft IntelliPoint software 2.1
  • Microsoft IntelliPoint software 2.2
  • Microsoft IntelliPoint software 3.0
  • Microsoft IntelliPoint software 3.1
  • the operating system: Microsoft Windows 2000
  • Microsoft Optical Mouse Blue
  • Microsoft Wireless Optical Desktop
  • Microsoft Wireless Optical Desktop Pro
  • Microsoft Wireless Optical Desktop Comfort Edition
  • Microsoft Wireless Optical Mouse Blue
  • Microsoft Wireless Optical Mouse 2.0
This article was previously published under Q253708

SYMPTOMS

When you try to install the Microsoft IntelliPoint software, you may receive the following error message:
Setup did not detect Windows 95, Windows 98, or Windows NT 4.0 Service Pack 3.0 or later running on your computer. Refer to the product packaging for Microsoft IntelliPoint system requirements.
When you click OK, IntelliPoint Setup quits unexpectedly.

CAUSE

This behavior can occur if the following conditions are true:
  • You are trying to install the IntelliPoint software on a Microsoft Windows 2000-based computer.
  • You are trying to install Microsoft IntelliPoint software version 3.1 or earlier.

RESOLUTION

To resolve this issue, download and install the latest version of the IntelliPoint software. To do so, visit the following Microsoft Web site:

http://www.microsoft.com/products/hardware/mouse/download.asp

Modification Type:MinorLast Reviewed:12/22/2004
Keywords:kberrmsg kbHardware kbprb kbsetup KB253708
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