Fatal Exception 0E When Shutting Down Using a Matrox Video Adapter (253241)

The information in this article applies to:

Microsoft Windows Millennium Edition
Microsoft Windows 98 Second Edition
Microsoft Windows 98

This article was previously published under Q253241

If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center

SYMPTOMS

When you attempt to shut down or restart your computer, you may receive the following error message:

A Fatal Exception 0E has occurred at 0028:C00082CD in VxD VMM(01) +000072CD

CAUSE

This issue can occur if you have an incompatible or early version of a Matrox video driver installed on your computer.

RESOLUTION

To resolve this issue, download and install the latest Matrox video driver for your video adapter from the Matrox Web site:

http://www.matrox.com

MORE INFORMATION

If this article does not describe your shutdown-related issue, please see the following Microsoft Web site to view more articles about shutting down Windows 98:

Click here to view a list of shutdown articles

Modification Type:	Major	Last Reviewed:	8/28/2006
Keywords:	kb3rdparty kberrmsg kbFatalExErr0E kbHardware kbprb KB253241