Intranet Publishing and Collaboration Kits Do Not Install When Running BackOffice Server 4.5 on Windows 2000 (253075)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft BackOffice Server 4.5
This article was previously published under Q253075
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you install BackOffice Server 4.5 on a Windows 2000 Server-based computer, Site Server version 3.0 is blocked and is not available as an optional component through any installation method. Since the Intranet Collaboration Kit and Intranet Publishing Kit depend on Site Server 3.0, they are not installed either.

If Site Server version 3.0 and Site Server version 3.0 Service Pack (SP) 3 are installed manually after BackOffice Server 4.5 has been installed, attempting to install the Intranet Collaboration Kit or the Intranet Publishing Kit does not work. When you try to choose either component during BackOffice 4.5 Setup, both are unavailable, and the following error messages are generated if an attempt is made to select either one:
  • BackOffice Server 4.5 Setup

    Intranet Collaboration Kit depends on Site Server, which has 1 or more install problem(s).
    BackOffice Server 4.5 Setup

    Intranet Publishing Kit depends on Site Server, which has 1 or more install problem(s).

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To resolve this problem, remove and reinstall BackOffice 4.5 following the instructions included in the "Installing Microsoft BackOffice Server 4.5 on Windows 2000 Server" white paper. To do so, perform the following steps to remove the program, and then follow the instructions in the white paper to reinstall it:

NOTE: The "Installing Microsoft BackOffice Server 4.5 on Windows 2000 Server" white paper states that Site Server 3.0 and Site Server 3.0 SP2 must be installed before you can install BackOffice Server components.
  1. Uninstall Site Server 3.0 SP3 by using the Add/Remove Programs tool in Control Panel.

    NOTE: This may not be possible if an uninstallation folder was not created. However, because this program will be reinstalled, it is not an issue if this program cannot be uninstalled.
  2. Uninstall Site Server 3.0 by using the Add/Remove Programs tool in Control Panel.
  3. Uninstall SQL 7.0 by using the Add/Remove Programs tool in Control Panel.
  4. Uninstall Exchange Server 5.5 by running the Exchsvr\server\setup\i386\setup.exe program from CD-ROM number 4.
  5. Uninstall Proxy Server by using the Add/Remove Programs tool in Control Panel.
  6. Uninstall SNA Server by running the SNA40\i386\setup.exe program in CD-ROM number 7.
  7. Uninstall the BackOffice Server 4.5 Setup files by using the Add/Remove Programs tool in Control Panel.
  8. Reboot and make sure all the following folders for the associated programs are deleted:

    • exchsrvr
    • Microsoft Site Server
    • MSP
    • MSSQL7
    • Site Server 3.0 SP2
    • Program Files\Microsoft BackOffice
    • SNA
    • urlcache
  9. Use Regedt32.exe to delete the following keys from the HKEY_LOCAL_MACHINE\Software\Microsoft key:

    • Inetkit1
    • Inetkit2
    • BackOffice Web Administrator
    • BackOffice Administrator
    • BackOffice\Help


    For additional information about removing these registry keys, click the article number below to view the article in the Microsoft Knowledge Base:

    245594 How to Reinstall BackOffice 4.5 Suite Components

  10. Restart your computer, and then start the Distributed Transaction Coordinator and Indexing services.
  11. Install Site Server 3.0, and then install Site Server 3.0 SP2.
  12. Start the Distributed Transaction Coordinator and Indexing services.
  13. Install BackOffice Server components by using BackOffice 4.5 Setup.
  14. Update the BackOffice components as described in the white paper listed earlier in this article, using the Microsoft BackOffice Server 4.5 Readiness Kit for Windows 2000 CD-ROM.

STATUS

Microsoft has confirmed this to be a problem when running BackOffice Server 4.5 on Windows 2000 Server.

MORE INFORMATION

For additional information, please see the "Installing Microsoft BackOffice Server 4.5 on Windows 2000 Server" white paper at the following Microsoft Web site:

http://www.microsoft.com/backofficeserver/techinfo/deployment/upgrade.asp

Modification Type:MajorLast Reviewed:11/4/2003
Keywords:kberrmsg kbinterop kbprb kbsetup KB253075
©2003 Microsoft Corporation. All rights reserved.