Account Joiner Utility Hangs with Application Error Message on Startup (253006)


The information in this article applies to:

  • Microsoft Metadirectory Services 2.1, when used with:
    • the operating system: Microsoft Windows 2000
    • the operating system: Microsoft Windows NT
    • the hardware: DEC Alpha
This article was previously published under Q253006

SYMPTOMS

When you attempt to start the Account Joiner utility, it may stop responding (hang) with the following error message:
An application error has occurred and an application error log is being generated.
accountJoiner.e.exe
Exception: access violation (0xc0000005), Address 0x1001b9b1

CAUSE

This error message can occur if you use brackets or parentheses in the management agent (MA) name. The Account Joiner utility considers brackets and parentheses to be illegal characters.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next version of Microsoft Metadirectory Services that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date      Time    Version  Size     File name
   -----------------------------------------------------
   04/19/00  01:38p  1.0.0.1  174,592  Accountjoiner.exe
   04/19/00  01:37p  1.0.0.8  539,648  Zcldap.dll

WORKAROUND

There is no workaround for this behavior. Microsoft does not recommend renaming the MA to avoid the problem characters.

STATUS

Microsoft has confirmed that this is a problem in in Zoomit VIA 2.1 and Microsoft Metadirectory Service 2.1.
Modification Type:MinorLast Reviewed:10/12/2005
Keywords:kbHotfixServer kbQFE kbbug kbenv kberrmsg kbfix kbQFE KB253006
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