SYMPTOMS
When you install BackOffice Server 4.5 on Windows 2000 Server using the steps outlined in the "Installing Microsoft BackOffice Server 4.5 on Windows 2000" white paper, Microsoft Exchange Server, BackOffice Suite Components, and the Intranet Collaboration Kit may not be successfully installed.
When you install Exchange Server, the following error messages may be displayed:
- Microsoft Exchange Server Setup
The service did not respond to the start or control request in a timely fashion.
Microsoft Windows NT
ID no: 0xc002041d - Microsoft Exchange Server Setup
Microsoft Exchange Server Setup was
interrupted before your new software was fully
installed.
You can run Microsoft Exchange Server Setup in its
entirety at a later time to complete the installation.
After the unsuccessful Exchange Server installation, the following error message is displayed:
Web publishing service not started
The Web Publishing Service has not yet started. This service is required for Intranet Kit
and Web Administrator. This service can require long startup times on some platforms.
Select 'OK' to repeat the attempt to start this service.
NOTE: If you click
OK, the error messaged is repeatedly displayed. You must click
Cancel to bypass this error message.
When you click
Cancel, the following error message is displayed:
Web publishing service not started
The Web Publishing Service has not yet started. This service is required for Intranet Kit and Web Administrator. These components cannot be installed at this time. Run BackOffice 4.5 setup again to install these components.
All other BackOffice Server components are installed, but the following error message is displayed after the installation is finished:
Your BackOffice Server Installation
The following applications did not install correctly.
Exchange Server
BackOffice Suite Components
Intranet Collaboration Kit