XCLN: Meeting Request Goes to Former Delegate (252800)

RESOLUTION

To resolve this problem, use the MDBView utility to identify the delegate rules and remove them.

The Schedule+ 7.x delegate rules are stored in the Schedule folder.

• One rule is an item in the Associated Messages in FLD window, in the CB entry, and has a description of "Schedule + EMS Interface."
• The other rule is an item in the Associated Message in FLD window, in the CB entry, and has a description of "Schedule + EMS Interface Base Rule."

To remove delegate rules by using the MDBView utility:

1. Start the MDBView utility, click MAPI_Explicit_PROFILE, and then click OK.
2. Click the profile name of the user whose mailbox contains the delegate rules.
3. On the MDB menu, click Open Message Store. In the Store Display Name pane, click the user's mailbox, and then click Open.
4. On the MDB menu, click Open Root Folder.
5. In the root folder, double-click the Schedule folder.
6. In the Associated Messages in FLD window, double-click to open each message until you find a message named "Schedule + EMS Interface."
7. Close this message to return the focus to the list.
8. To delete this message, in the Associated Messages In FLD window, click to select the message. In the Operations Available box, click lpFLD->DeleteMessages(). Click Call Function, and then to confirm the deletion, click OK. The message is deleted.
9. In the Associated Messages in FLD window, double-click to open each message until you find a message named "Schedule + EMS Interface Base Rule."
10. Close this message to return the focus to the list.
11. To delete this message, in the Associated Messages In FLD window, click to select the message. In the Operations Available box, click lpFLD->DeleteMessages(). Click Call Function, and then to confirm the deletion, click OK. The message is deleted.

If the user had an existing delegate, re-add the delegate.