Problem Using Internet Service Manager from a Terminal Server Client Session (252638)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0 Terminal Server Edition SP4
  • Microsoft Windows NT Server 4.0 Terminal Server Edition SP5
  • Microsoft Internet Information Server 4.0
This article was previously published under Q252638

SYMPTOMS

When you use Internet Service Manager to manage Internet Information Server (IIS) or Microsoft Transaction Server (MTS), you may experience any of the following symptoms:
  • Internet Service Manager reports the error message "Error connecting to Servername."
  • The distributed version of the Component Object Model (DCOM) logs system error event 10010 with the following text:
    The server {A9E69610-B80D-11D0-B9B9-00A0C922E750} did not register with DCOM within the required timeout.
  • You receive error 8008005.

CAUSE

Some of the required COM classes are not registered with the Windows NT Terminal service.

RESOLUTION

NOTE: You must be running Windows NT 4.0 Terminal Server Service Pack 5 or later for this resolution to work.
  1. Create a new text file that contains the following text:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Compatibility\CLSID\{A9E69610-B80D-11d0-B9B9-00A0C922E750}
    fSystemGlobalClass = REG_DWORD 0x00000001

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Compatibility\{A9E69610-B80D-11d0-B9B9-00A0C922E750}
    fSystemGlobalClass = REG_DWORD 0x00000001

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Compatibility\{61738644-F196-11D0-9953-00C04FD919C1}
    fSystemGlobalClass = REG_DWORD 0x00000001

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Compatibility\CLSID\{61738644-F196-11D0-9953-00C04FD919C1}
    fSystemGlobalClass = REG_DWORD 0x00000001

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Compatibility\CLSID\{182C40F0-32E4-11D0-818B-00A0C9231C29}
    fSystemGlobalClass = REG_DWORD 0x00000001

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Compatibility\{182C40F0-32E4-11D0-818B-00A0C9231C29}
    fSystemGlobalClass = REG_DWORD 0x00000001

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Compatibility\{CBD759F3-76AA-11CF-BE3A-00AA00A2FA25}
    fSystemGlobalClass = REG_DWORD 0x00000001

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Compatibility\CLSID\{CBD759F3-76AA-11CF-BE3A-00AA00A2FA25}
    fSystemGlobalClass = REG_DWORD 0x00000001
  2. Save the file as Reg.ini, and then close the file.
  3. Run the regini reg.ini command to make the necessary registry changes.
  4. Restart the computer.
Modification Type:MajorLast Reviewed:11/20/2003
Keywords:kbenv kberrmsg kbprb KB252638
©2003 Microsoft Corporation. All rights reserved.