OLEXP: "Unknown Error" in Outlook Express When Accessing a Hotmail Account (252518)
The information in this article applies to:
- Microsoft Outlook Express 5.5 for Windows NT 4.0
- Microsoft Outlook Express 5.01 for Windows NT 4.0
- Microsoft Outlook Express 5.0 for Windows NT 4.0
- Microsoft Outlook Express 4.0 for Windows NT 4.0
- Microsoft Outlook Express 5.5 for Windows 98
- Microsoft Outlook Express 5.01 for Windows 98
- Microsoft Outlook Express 5.0 for Windows 98
- Microsoft Outlook Express 5.5 for Windows 95
- Microsoft Outlook Express 5.01 for Windows 95
- Microsoft Outlook Express 5.0 for Windows 95
- Microsoft Outlook Express 4.0 for Windows 95
This article was previously published under Q252518 For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base: 257824 OL2000: Differences Between Outlook and Outlook Express SYMPTOMS
When you use Outlook Express to open e-mail in a Hotmail account, you may receive the following error message:
An unknown error has occurred.
An invalid character was found inside an entity reference.
-or-
Header download for the 'FolderName' folder did not complete. Account: 'Hotmail account', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol: HTTPMail, Server Response: 'An invalid character was found inside an entity reference.', Port: 0, Secure(SSL): No, Error Number 0xC00CE50E
After you receive this error message, you cannot download any more e-mail. You can still access the Hotmail e-mail using the Hotmail Web interface.
CAUSE
This issue can occur if there is a damaged message header on the Hotmail server.
RESOLUTION
To resolve this issue, delete the affected message from the Hotmail server. To do this, connect to the following Hotmail Web site:
From this Web site, you can read and delete the e-mail messages until the damaged one is gone. NOTE: There is no known way to determine exactly which e-mail message has the problem.
| Modification Type: | Major | Last Reviewed: | 6/24/2004 |
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| Keywords: | kberrmsg kbprb KB252518 |
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