WD2000: Word Crashes When Embedding TrueType "Characters in Use Only" (252447)

SYMPTOMS

When you save a document with embedded TrueType fonts, Word may crash. An error message similar to the following may appear:

In Microsoft Windows 95 or Windows 98

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following message:

WINWORD caused an invalid page fault in WINWORD.EXE at 0137:304860b2.

NOTE: The actual memory address may vary.

-or-

In Microsoft Windows NT

An application error has occurred and an application error log is being generated.

Winword.exe

Exception: access violation (0xc0000005), Address 0x304881c0.

CAUSE

This problem occurs when all of the following conditions are met:

The Embed TrueType fonts option under Save options is selected.

-and-
The Embed characters in use only option under Save options is selected.

NOTE: To access the two above options, on the Tools menu, click Options and then click the Save tab. Or click Save on the File menu and then click Tools. On the Tools menu, click General Options.

-and-
You are embedding a font for which there is a separate *.TTF file for bold but no separate *.TTF file for bold/italic; for example, Tahoma.

-and-
There are at least 32 characters of this font formatted in bold in the document.

-and-
There are also characters of this font formatted in bold/italic in the document.

RESOLUTION

To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

To temporarily work around this problem, clear the Embed characters in use only option. To do this, follow these steps:

Open your Word document that is exhibiting this problem.
On the Tools menu, click Options.
On the Save tab, clear the Embed characters in use only check box, and then click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.