OL2000: (CW) Error Message "The Server Could Not Be Found" Using ICS Connection (252322)

NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".

SYMPTOMS

When you send or receive e-mail on an Internet Connection Sharing (ICS) client, you receive the following error message:

The server could not be found. (Account:<account name>,POP server:'mail',Error Number:0x800ccc0d)

Outlook can send and receive with no problems on the ICS host computer.

CAUSE

If you are using a Microsoft Windows-based computer configured as an ICS client in a small network, and the ICS host computer is connected to an Internet Service Provider (ISP) via a cable modem, Outlook cannot resolve the Simple Mail Transport Protocol (SMTP) and POP3 names of "mail" from the ICS client.

RESOLUTION

Some cable modem services, such as @home, will not accept the simple name of "mail" for POP and SMTP with an ICS client. The ICS host computer can use "mail," but not the ICS client.

Type the fully-qualified POP and SMTP names in the Servers tab of the Internet E-mail service of each ICS client. For example, type lh1.rdc2.on.wave.home.com instead of "mail" for the POP3 entry on the Servers tab of the Internet E-Mail service. If you are not sure how to access this setting, see the References"section.

To determine the correct name of the mail server, have an e-mail sent from the host and check the header information, for server name in the Received or Message-ID sections.

REFERENCES

For additional information about configuring Internet E-mail services and cable modems, click the article numbers below to view the articles in the Microsoft Knowledge Base:

195500 OL2000: (CW) Configuring the Internet E-mail Information Service

196681 OL2000: (CW) Configuring Outlook to Use a Cable Modem