"Unable to open the Outlook window" error message when you start Outlook 2000 (252304)
The information in this article applies to:
- Microsoft Outlook 2002
- Microsoft Outlook 2000
This article was previously published under Q252304 IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that you
understand how to restore the registry if a problem occurs. For information
about how to back up, restore, and edit the registry, click the following
article number to view the article in the Microsoft Knowledge Base: 256986 Description of the Microsoft Windows Registry
SYMPTOMS When you start Outlook, you may receive the following error
message: Unable to open the Outlook window.
Following the error message, Outlook fails to start. CAUSE This may be caused when the registry key that stores the
profile settings for Outlook is damaged. To resolve this behavior, delete the
registry key, restart Outlook, and then configure a new profile. RESOLUTIONWARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own
risk. To Delete the Registry Key- Click Start, click Run, type regedit, and then click OK.
- Navigate to the appropriate key for the version of
Microsoft Windows you are using:
For Windows 95 or Windows 98: HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging
For Windows NT: HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem - Delete the Profiles key under the Windows Messaging (Subsystem) key by right-clicking Profiles, and then by clicking Delete. Click Yes to confirm deletion.
- Quit the Registry Editor and restart Outlook.
| Modification Type: | Minor | Last Reviewed: | 7/27/2006 |
|---|
| Keywords: | kbstartprogram kbcorrupt kbRegistry kbprb KB252304 |
|---|
|