OL2000: New Button Available for Clearing the Forms Cache (251422)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q251422

SUMMARY

Microsoft Outlook 2000 SR-1/SR-1a includes a new button to clear the Outlook forms cache. This button can be used if you experience a problem when you open a custom Outlook form.

NOTE: This button is only available if you have installed Outlook in Corporate/Workgroup mode. For additional information about Outlook modes, click the article number below to view the article in the Microsoft Knowledge Base:

195479 OL2000: What Setup Option Should I Choose When I Install Outlook

MORE INFORMATION

To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)


Once Outlook SR-1/SR-1a is installed, you can use the following steps to clear the Outlook forms cache:
  1. On the Tools menu, click Options, and then click the Other tab.
  2. Click Advanced Options.
  3. In the Advanced Options box, click Custom Forms.
  4. In the Custom Forms box, click Manage Forms.
  5. In the Forms Manager box, click Clear Cache.
The Clear Cache button does the following:
  • Destroys the current cache object in memory.
  • Deletes the current the Frmcache.dat file.
  • Deletes subdirectories containing any prior cached forms.
  • Creates a new cache (for default Outlook forms only).

REFERENCES

For additional information about the forms cache, click the article number below to view the article in the Microsoft Knowledge Base:

232303 OL2000: How the Forms Cache Works

Modification Type:MajorLast Reviewed:11/6/2003
Keywords:kbfix kbinfo KB251422
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