Iomega Tools Do Not Display Parallel Port Drives in Windows 2000 (251381)

The information in this article applies to:

Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Professional

This article was previously published under Q251381

SYMPTOMS

When you use an Iomega parallel port disk drive (Zip, Jazz, etc.) on a computer running Windows 2000, the disk drive is not displayed in Iomega's disk tools.

NOTE: The disk drive is displayed in Windows Explorer and Disk Administrator.

CAUSE

This problem occurs because Windows 2000 does not support SCSI commands on a parallel port device. This command set is used by Iomega's tools to access and administrate their removable disk drives.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The Windows 2000 Update, "Iomega Tools do not Recognize Parallel Port Drives", is available on the Windows Update site. You can also download this recommended update (for installation later or on a different computer) from the following Microsoft Web site:

http://www.microsoft.com/windows2000/downloads/recommended/q251381/default.asp

NOTE: To view the version, right-click the file in Windows NT Explorer, click Properties, and then click the Version tab.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Windows 2000. This problem was first corrected in Windows 2000 Service Pack 1.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Minor	Last Reviewed:	9/23/2005
Keywords:	kbHotfixServer kbQFE kb3rdparty kbbug kbfix kbHardware kbQFE kbWin2000SP1Fix KB251381