Cannot Start Computer After Installing pcAnywhere 9.0 in Windows 2000 (251223)

RESOLUTION

To resolve this issue, contact Symantec to inquire about the availability of a fix for this issue.

Notes

• pcAnywhere version 9.x is not compatible with Windows 2000 Service Pack 2 (SP2) or later. You must upgrade to pcAnywhere 10.0 if you have installed SP2 or later. Removing SP2 will not make Windows 2000 compatible with pcAnywhere 9.x. To make it possible for pcAnywhere 9.x to work with Windows 2000, SP2 must never have been installed.
• pcAnywhere 9.x is not compatible with Microsoft Windows XP.
• Updates to pcAnywhere 9.x are no longer available through LiveUpdate. To correctly install pcAnywhere 9.x under Windows 2000, you must download the 921up.exe patch file. The patch file is available at the pcAnywhere 9.x updates, patches, and manuals Web site. Download this file and have it easily accessible on your desktop before proceeding with the installation.

  http://service1.symantec.com/SUPPORT/pca.nsf/docid/1999070115565012

  Warning Make sure that you view the information about the Symantec Web site before you restart Windows if you have installed pcAnywhere 9.0 and cannot restart your computer.

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