RESOLUTION
Windows 2000
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
This update is also part of the Windows 2000 Critical Update, February 17, 2000 that is available on the
Windows Update site. You can also download this critical update (for installation later or on a different computer) from the following Microsoft Web site:
The following file is available for download from the Microsoft Download Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
Windows NT 4.0
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The following files are available for download from the Microsoft
Download Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
---------------------------------------------------------------
01/25/2000 10:07p 5.0.1781.3 193,296 Idq.dll x86
01/25/2000 10:05p 5.0.1781.3 863,504 Query.dll x86
03/27/2000 11:17a 5.0.1781.3 42,256 Webhits.dll x86
01/25/2000 10:12p 5.0.1781.3 300,304 Idq.dll Alpha
01/25/2000 10:11p 5.0.1781.3 1,952,528 Query.dll Alpha
03/27/2000 11:15a 5.0.1781.3 79,120 Webhits.dll Alpha