XADM: "Account Information Is Bad" Error Message When You Install Exchange Server 5.5 on Windows 2000 Member Server (251055)


The information in this article applies to:

  • Microsoft Exchange Server 5.5, when used with:
    • the operating system: Microsoft Windows 2000
This article was previously published under Q251055

SYMPTOMS

While you are installing Exchange Server 5.5 on a Windows 2000-based member server, you receive the following error message after you enter the service account information:
Account information is bad.

CAUSE

The Exchange Server service account does not have the required permissions.

RESOLUTION

To resolve this problem, add the Exchange Server service account to the local Power Users group or local Administrators group on a member server. On a domain controller, add the account to the built-in Administrators group.

MORE INFORMATION

The minimum rights necessary for the Exchange Server service account on a member server are Power Users rights. However, if installation problems occur when you use the local Power Users group, add the Exchange Server service account to the local Administrators group. Also, if the local Power Users group is not available because of the type of installation that was performed, use the local Administrators group.
Modification Type:MinorLast Reviewed:4/21/2005
Keywords:kbprb KB251055
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